Privacy Policy
This policy explains what personal information LotSignal ("we", "us") collects through lotsignal.com, why, and the choices you have.
1. What we collect
- Account details: your name or username, email address, and a password (stored only as a one-way hash, never in plain text). If you sign in with Google, we receive your name and verified email address from Google.
- Subscription and payment records: your plan, start and end dates, payment reference, amount, currency and status. Card details are handled by our payment providers (Paystack and Flutterwave); we do not see or store your full card number.
- Telegram details: if you join our premium Telegram group, your Telegram user ID so we can add and remove access.
- Technical data: IP address and login-attempt records (to prevent abuse), and a session cookie that keeps you signed in.
- Messages you send us, for example when you email support.
2. How we use it
- To create your account, run your trial or subscription and give you access to alerts.
- To confirm payments, prevent fraud and duplicate charges, and keep the service secure.
- To send service emails such as verification, password reset, receipts and expiry reminders.
- To answer your questions and improve the service.
We do not sell your personal information.
3. Who we share it with
Only with the services needed to run LotSignal: payment providers (Paystack, Flutterwave), our email delivery provider, Telegram (for group access), Google (if you use Google sign-in), and our hosting provider. They process data for us under their own privacy terms. We may also disclose information if the law requires it.
4. Cookies
We use essential cookies only, mainly the session cookie that keeps you logged in and protects forms against forgery. We do not use advertising cookies.
5. How long we keep it
We keep account and payment records for as long as your account exists and as needed for accounting, fraud prevention and legal obligations. You can ask us to delete your account (see below).
6. Security
Passwords are hashed, pages are served over HTTPS, and payments are verified with the payment provider before access is given. No system is perfectly secure, so please use a strong, unique password.
7. Your choices
You can update your name, email and password from your profile page. You can cancel a subscription from the Manage Subscription page. To access, correct or delete your information, or to ask a question about this policy, email info@lotsignal.com from the address on your account. Some payment records may need to be kept for legal reasons.
8. Children
LotSignal is for adults aged 18 and over. We do not knowingly collect information from children.
9. Changes
We may update this policy and will change the date at the top when we do.